Evelyn Engen

Objective

I am a driven, charismatic, and adaptable business student who is interested in a Sales or Account Manager role in the Cybersecurity or Internet Software industry. I am Peruvian woman who always strives to achieve her goals because the greatest satisfaction I get is the pride in the work I produce with colleagues or by myself.

Education

University of Southern California

Jan 2021 - May 2024

• B.S. in Business Administration
• Emphasis in Marketing

Experience

Business Development Intern

Fortinet

June 2023 - Present

• High-level data hygiene and scrubbing on Salesforce for 1,500+ leads in support of the BDR & CDR teams
• Write, edit, and maintain marketing and sales-wide communication through a weekly digital newsletter highlighting individual BDR achievements
• Leveraged sales tools for 350+ contact acquisitions of whitespace accounts, supporting the West Coast SLED Team

Customer Service Associate

Ephemeral Tattoo

May 2022 - May 2023

• Communicate with clients daily via outreach channels to schedule a daily average> of 15 people> and maintain a personal service rating of 5/5 stars
• Build out Excel Sheets, paying close attention to detail when tracking daily AOV, revenue, collected fees, and client information
• Present 8 informative brief slideshows per workday to establish a comfortable environment by addressing existing questions or concerns clients may have

Customer Service Associate

The Home Depot

Nov 2021 - May 2022

• Executed in-store returns, purchases, and online orders by accurately handling money and critically thinking to deliver customers’ specific needs
• Overcame order-processing conflicts, ranging from 10 min - 2 hrs
• Contacted manufacturers and warehouses to establish a high level of customer trust

Skills

Spanish

• Advanced Fluency

Microsoft Tools

• Excel
• Outlook
• Word
• Powerpoint

Sales Prospecting Tools

• LinkedIn Sales Navigator
• Salesforce.com
• Seamless.AI
• ZoomInfo